1. GENERAL
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All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

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2. DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $15 flat rate shipping to all regions of Australia.

Deliveries are made from 9:00am – 5:00pm on weekdays.

 

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3. INTERNATIONAL SHIPPING

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We can offer international shipping by personalised quote. Please contact our sales team at info@mcquelhealthcare.com.au to arrange a shipping quote for all international orders.

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If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including GST), which are incurred once a shipment reaches your destination country. McQuel Healthcare Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

 

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4. HOW DO I CHECK THE STATUS OF MY ORDER?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@mcquelhealthcare.com.au with your name and order number, and we will look into it for you.

 

 

5. REFUNDS, RETURNS, AND EXCHANGES

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We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

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In the event that your order arrives damaged in any way, please email us as soon as possible at info@mcquelhealthcare.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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To start a return, you can contact us at info@mcquelhealthcare.com.au. Please note that returns will need to be sent to the following address:

 

Postal address: 307 Peachey Road, Munno Para SA 5115

 

If your return is approved, the cost of the return will be at your expense, unless in the case where a faulty or damage product has been sent to you. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@mcquelhealthcare.com.au

 

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6. DAMAGES AND ISSUES

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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

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7. EXCHANGES

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

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8. REFUNDS

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We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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If more than 10 business days have passed since we’ve approved your return, please contact us at info@mcquelhealthcare.com.au

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9. DELIVERY ADDRESS

Please address all returns to the following address:

 

Attention: Shelter Matemayi

Level 2, 307 Peachey Road,

Munno Para, 5115

South Australia.